Terms and conditions

terms, conditions

These terms and conditions form the basis on which you can use our website and services. Please read them carefully as they contain important information. 

General terms and conditions
This site is owned and operated by the company 'Goodwill Network'. All reference and activities pertaining to the company 'Goodwill Network', commisioned, written or implied, are conducted in personal capacity. If you have any comments or complaints on or about our website or associated services, please contact us.  Please remember that we are human beings, who do business with human beings. So we will always do our best to serve every recipient of our services in a respectful way, of which we kindly ask for the same. 

Ownership of rights
All rights, including copyright, in this website are owned by or licensed to 'Goodwill Network'. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose other than to promote our services. 

Accuracy of content
We have taken every care in the preperation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods and services have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or services and their prices as advertised on this website. 

Damage to your computer
We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any website accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website. 

Availability
All items are subject to availability. We will inform you as soon as possible if the goods or services you have ordered are not available. The Goodwill Network is a UK based company, operating within England. All orders outside of this region will be processed and accepted on approval from the director. We reserve all rights to refuse this order, and do not accept liability to anybody for this decision. 

Ordering errors
After an order is made via our website, we will contact you to discuss your needs. At this stage you can outline your requirements. so we can complete your order. If we develop your order or part of your order as agreed with you and you subsequently change your mind about what you need, the work done will still have to be paid for. This makes it important that you carefully specify your order before work commences. Be sure to plan your requirements so your have a clearer outlook on what you want. However we are here to assist from the offset, to ensure you are happy at each stage of your order.

Payment terms
We will charge your account upon acceptance of the order, unless delivery cannot be fulfilled within 30 days. If it is not possible to obtain full payment for any goods or service's then we can cancel and or suspend any further delivery of goods or services to you. This does not affect any other rights you may have. If full payment is not paid by the due date, we reserve the right to accrue interest both before and after judgement on the unpaid portion of the price at the rate of four per cent. However we understand, things happen from time to time, so please contact us and let us know if there is a problem.

Your initial payments acts as your first instalment, which forms the date of which your monthly payments are due each month.

Delivery charges
Delivery charges vary according to the type of goods ordered, and cannot be refunded. 

Delivery
We cannot accept any liability for any loss or damage to the goods or service once they have been delivered in accordance with your delivery instructions. We will aim to deliver by the date quoted for delivery, but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time. 

Risk and Ownership
Risk of damage to or loss of the goods passes to you at the time of delivery. However we take advantage of numerius measures to ensure your products and services are protected and backed up where applicable. The Goodwill Network offer a non transferable service, which allows each user to manage there paid service via our systems. Goods supplied are not for resale. 

Acknowledgement and acceptance of your order
An acceptance of your order will take place when we have received the required payment in line with our terms of service. 

Cancellation rights
Under the distance selling regulations, you have the legal right to cancel your order within seven days in writing, of order acceptance, and receive a full refund of your deposit. If this period is expired and the customer wants to cancel, (which must be done in writing), the customers deposit will be used to cover losses and costs the Goodwill Network suffers because of the cancellation (eg, domain registrations, ssl certificates). If the Goodwill Network Cancels the contract, we will pay the balance of any payments made, after costs incurred for third party services and a decretional twenty five per cent admin fee is deducted. 


Customer website content
All sites are constructed within the timescale specified for project completion. If this is delayed by yourselves due to content not being delivered, we will not be held liable for any delays, or costs incurred due to delays. You should always try to provide your site material in electronic format. The actual format is not particularly important as long as it is saved in a file. Even basic emailed text is fine. 

Hosting
Managed hosting within our UK datacenter, is a service offered and managed by the 'Goodwill Network'. These servers are maintained by third party services. In the event of temporary service loss, data loss, or any other technical fault resulting from our third party actions, we will not be held liable for any third party issues out of our control, but will do our best to have the problem resolved as soon as possible. We will not be liable for any service loss, due to non renewal of hosting services by the customer through neglect of notification renew notices, or any automated service errors. It is not possible to host your website on third party servers.

Domains

With a onestop website we will register a .co.uk a .org.uk or .uk domain for free, if used as your primary domain. If we register it for you, we will take care of all the renewals at no additional cost.

If you would like more control over your domain or to utilise a .com .org .net or any other domain extension, you can register it with a third party company and we will divert it to us, so your website will work. You will be responsible for all the yearly domain renewals with the third party company.

Onestop Website Service
All One Stop services are in conjunction with our standard terms and conditions listed here on our website. This does not subtract liability of terms agreed on approval of the order. Design takes from 3 to 30days depending on your specification. Any requested dynamic or bespoke additions, may affect the designing period. It is important that your web material is provided within this time frame in a digital format, as we reserve the right to begin the billing after 30 days of order acceptance. If your design is delayed by ourselves we will credit your account accordingly. Acceptance of the order will form your monthly billing date, of which payment will be required, on the same day each month (example Order acceptance date: 1st January – renewal payment date on or before 1st February). Standing order details will be available for you to setup with your bank and our account details can be found on the bottom of our invoices. 

The customer has the right to cancel the Onestop Website Service at any time. We will not tolerate any material on any Onestop Website, which the Goodwill Network deems as unacceptable, and reserve the right to terminate the account with immediate effect, if rectifications are not made within 24hrs of said violations being reported.

Exclusion of liability
Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by negligence. These disclaimers and exclusions shall be governed by and constructed in accordance with English law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. 

Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible. 

Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.